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Quality AssuranceReturns Policy
We stand behind the quality of every shipment and handle confirmed claims promptly.
Claims Process
01
Document the Non-Conformance
Photograph the goods, packaging, and labelling. Retain any analysis results or laboratory reports evidencing the deviation from specifications.
02
Submit a Claim
Send notification to info@millenniumglobaltrade.com within 14 days of delivery. Include the order number, description of the issue, and supporting documentation.
03
Claim Review
Our team will review the materials provided. An independent quality inspection may be arranged if required, with costs borne by the responsible party.
04
Resolution
Once non-conformance is confirmed, we will arrange replacement of goods or issue a credit note as agreed with the buyer.
Quality Guarantee
- All Millennium Global Trade products are shipped in conformance with the agreed specifications outlined in the contract or purchase order.
- Quality and specifications are confirmed by a Certificate of Analysis (CoA) issued for each shipment.
- Products are inspected prior to shipment; independent pre-shipment inspection by accredited agencies (e.g. COTECNA) is available when required.
Grounds for a Claim
- A claim may be filed if the delivered goods do not meet the agreed specifications in key parameters: fat content, moisture, microbiological indicators, or other characteristics stated in the contract.
- Claims arising from transit damage should be directed to the carrier and/or insurer in accordance with the applicable Incoterms.
- Complaints based solely on subjective taste preferences or without documentary evidence do not constitute grounds for a return.
Claim Submission Window
- Claims must be submitted within 14 calendar days of delivery.
- Quality non-conformance claims filed after this period will not be accepted.
- Suspected transit damage must be noted at the time of receipt and reported to the carrier immediately.
Resolution Options
- Replacement: delivery of a new conforming batch within an agreed timeframe.
- Credit note: issuance of a credit note against future orders or a refund as agreed.
- The chosen resolution is decided by mutual agreement between both parties.
Claims Contact
- Submit all claims to: info@millenniumglobaltrade.com
- Include the order number and the word "Claim" in the subject line for faster processing.